Return and refund policies

Canada and United States

Welcome to the return and refund policy page of Moroccan Perfect Oil. We are committed to providing our customers with a pleasant and worry-free shopping experience. Here is our detailed policy for returns and refunds for our customers in Canada and the United States.

**Return Conditions:**

1. **Return Period**: You have 30 days from the date of receipt of your order to return an item.
2. **Item Condition**: Items must be unused, undamaged, and returned in their original packaging with all tags and accessories.

**Return Process:**

1. **Contact Customer Service**: Before returning an item, please contact our customer service at support@moroccanperfectoil.com to obtain a return authorization and a prepaid return label.
2. **Prepare Your Return**: Carefully pack the item in its original packaging. Print and attach the provided prepaid return label to your package.
3. **Send the Package**: Drop the package at the nearest post office or schedule a pickup.

**Refunds:**

- **Processing Time**: Once we receive your return, we will inspect the item. Refunds will be processed within 7 business days of receiving the return.
- **Refund Method**: Refunds will be issued via the original payment method used for the purchase.
- **Return Shipping Costs**: Return shipping costs are covered by us if you use the provided prepaid return label.

**Exchanges:**

- **Exchange Conditions**: We offer exchanges for items of equal or greater value. If you wish to exchange an item, please contact our customer service to arrange the exchange.
- **Exchange Process**: Follow the same steps as for a return. Clearly indicate the desired exchange item in your communication with customer service.

For any questions or additional assistance, please contact our customer service at support@moroccanperfectoil.com or call +1 929-567-3920. We guarantee a quick and efficient response via our WhatsApp Business number.

Thank you for choosing Moroccan Perfect Oil. We appreciate your trust and are committed to providing you with the best possible service.